Shipping usually takes 3 to 8 business days. Please note that in some cases – especially around public holidays or during major shop promotions – delivery times may be slightly longer. We always do our best to ensure that your order reaches you as qu
Delivery times. Germany & Austria: 3–8 business days. International: 5–14 business days. Please note: Due to increased order volumes, there may be occasional minor delays. We kindly ask for your understanding and are doing our best to ship your order
If your package hasn’t arrived within 8 business days, please don’t hesitate to contact us – either by email or through our contact form. Our team will assist you quickly and reliably!.
Yes, you will receive a tracking number by email as soon as your package has been shipped.If you haven't received a shipping confirmation, please contact us via email or through our contact form – we’ll be happy to assist you.
In some cases, your order may arrive in multiple packages. This is because our products are stored at different warehouse locations within Germany, and we also work with several small partner retailers. We always do our best to ship your order in the
Yes, for all orders outside the EU – for example from Switzerland or the United Kingdom – additional customs fees may apply. If shipping is free from an order value of €150 (e.g. to Switzerland), this only means that no shipping charges will be appli
Please note that tracking may take up to 24 hours to activate after your order has been shipped.If your tracking number still isn’t working after that time, feel free to contact our customer service – we’ll be happy to assist you as quickly as possib
Yes, that’s no problem at all. Our shipping partners DHL and DHL Express will send you a delivery notification email once your order has been dispatched. Through this message, you can easily choose a preferred delivery location (e.g. a parcel shop) o