Mountain-Movers

Yes. A free item is included with your order when a certain minimum order value is reached.If your order falls below this minimum value due to a return and the free item is not sent back, we reserve the right to charge the regular retail price of the free item retroactively.Any refunds will be adjusted accordingly and the amount for the free item will be deducted from the original purchase total.

Yes. A free item is included with your order when a certain minimum order value is reached. If your order falls below this minimum value due to a return and the free item is not sent back, we reserve the right to charge the regular retail price of th

Do I have to return the free item as well?

Returns

Can you trust Mountain-Movers?

General Information

Do I need a customer account to place an order?

Can I pre-order or reserve items?

What should I do if I haven't received a confirmation email?

Can I cancel my order?

Can I make changes to my order after it has been placed?

Why was my order/item cancelled?

Order

How do our Hoodies fit?

How do the shirts fit?

Not sure which size to choose?

Sizes

How can I purchase a gift card?

What should I do if I did not receive my gift card?

Can I combine multiple discount codes?

How do I redeem a gift card or discount code?

What happens to my gift card if I don’t use the full amount on an order?

What happens to my gift card if I return my order or parts of it, or if the order is cancelled?

Vouchers and discounts

Refunds & Cancellations

How long does shipping take?

Are there shipping costs?

What should I do if my package hasn’t arrived after 8 business days?

Can I track my package?

Will multiple packages be shipped?

Do I have to pay customs duties? (Switzerland, Non-EU)

Why can’t I track my shipment?

Can I still change when, how, and where my package will be delivered?

Shipping

How safe is the online payment?

What payment methods are available?

Can I change my payment method after placing the order?

My payment didn’t go through – what can I do?

How do I get my money back?

When will I receive my refund?

Why did I receive a payment reminder?

Payment & Refund

How does a return work?

What should I do if my order is defective, incorrect, or incomplete?

I am not happy with the goods, what can I do?

What happens if my order arrives damaged or faulty?

Can I return multiple orders in one package?

How do I know that you have received my return?

Exchange and return period

Who bears the return costs?

Who can place a bulk order?

Do we receive special offers as a church or small group?  We love partnering with churches, house groups, and small groups – and we’re also happy to work with your own custom designs.  Of course, for larger orders, we’re more than happy to offer you

B2B: Can I sell your products in my store?

All about bulk orders

Do I have to return the free item as well?Updated 3 months ago