We’re confident that you’ll love our products. However, if something doesn’t fit or doesn’t meet your expectations, you can of course return or exchange the item within 14 days. Please use our return form for this:. 👉 https://www.mountain-movers.de/
If you received a damaged item, please send us a photo that clearly shows both the entire product and the defect. If you were sent the wrong item, please send us a picture of your entire received order so we can understand what went wrong. If somethi
Is there an issue with your product?. We're truly sorry to hear that – we put a lot of love and care into every single item, and we always aim to deliver products of the highest quality. If something still went wrong, we of course want to make it rig
Your satisfaction is very important to us. We want to make sure you receive only high-quality products from us. If your order arrives damaged or faulty, please contact our customer service team via email. To help us process your request quickly and e
Yes, that’s possible!Just make sure that all items are included in the package and that all returned products are correctly listed on the return form you enclose.
We do not send a separate confirmation when your return arrives. As soon as your return has been processed, you will automatically receive a notification via email.Processing usually takes 3–5 business days, but may take up to 14 days after we receiv
Yes. A free item is included with your order when a certain minimum order value is reached. If your order falls below this minimum value due to a return and the free item is not sent back, we reserve the right to charge the regular retail price of th
Sometimes an item just doesn’t turn out the way you expected – and we completely understand that. That’s why you have the right to cancel your order within 14 days, no explanation needed. From the moment you let us know about your cancellation, you’l
You are responsible for covering the return shipping costs yourself. You’re free to choose whichever shipping provider works best for you (e.g. DHL, Hermes, DPD, etc.) – just go with what’s most convenient. To ensure your return reaches us safely, we