Mountain-Movers

If you only used part of your gift card, the remaining balance will of course stay on the card. You can simply use it for your next order.If you experience any issues when redeeming the card or viewing the remaining balance, please contact our customer service team &#x2013; we&#x2019;re happy to help.

If you only used part of your gift card, the remaining balance will of course stay on the card.You can simply use it for your next order. If you experience any issues when redeeming the card or viewing the remaining balance, please contact our custom

What happens to my gift card if I don’t use the full amount on an order?

Vouchers and discounts

Can you trust Mountain-Movers?

General Information

Do I need a customer account to place an order?

Can I pre-order or reserve items?

What should I do if I haven't received a confirmation email?

Can I cancel my order?

Can I make changes to my order after it has been placed?

Why was my order/item cancelled?

Order

How do our Hoodies fit?

How do the shirts fit?

Not sure which size to choose?

Sizes

How can I purchase a gift card?

What should I do if I did not receive my gift card?

Can I combine multiple discount codes?

How do I redeem a gift card or discount code?

What happens to my gift card if I return my order or parts of it, or if the order is cancelled?

Refunds & Cancellations

How long does shipping take?

Are there shipping costs?

What should I do if my package hasn’t arrived after 8 business days?

Can I track my package?

Will multiple packages be shipped?

Do I have to pay customs duties? (Switzerland, Non-EU)

Why can’t I track my shipment?

Can I still change when, how, and where my package will be delivered?

Shipping

How safe is the online payment?

What payment methods are available?

Can I change my payment method after placing the order?

My payment didn’t go through – what can I do?

How do I get my money back?

When will I receive my refund?

Why did I receive a payment reminder?

Payment & Refund

How does a return work?

What should I do if my order is defective, incorrect, or incomplete?

I am not happy with the goods, what can I do?

What happens if my order arrives damaged or faulty?

Can I return multiple orders in one package?

How do I know that you have received my return?

Do I have to return the free item as well?

Exchange and return period

Who bears the return costs?

Returns

Who can place a bulk order?

Do we receive special offers as a church or small group?  We love partnering with churches, house groups, and small groups – and we’re also happy to work with your own custom designs.  Of course, for larger orders, we’re more than happy to offer you

B2B: Can I sell your products in my store?

All about bulk orders

What happens to my gift card if I don’t use the full amount on an order?Updated 3 months ago