Mountain-Movers

If you haven&#x2019;t received an email with your gift card, please first check your spam or promotions folder.The gift card is usually sent within a few minutes after successful payment to the email address you provided.If you can&#x2019;t find it there either, feel free to contact our customer service &#x2013; we&#x2019;ll be happy to assist you quickly and make sure your gift card reaches you safely.

If you haven’t received an email with your gift card, please first check your spam or promotions folder. The gift card is usually sent within a few minutes after successful payment to the email address you provided. If you can’t find it there either,

What should I do if I did not receive my gift card?

Vouchers and discounts

Can you trust Mountain-Movers?

General Information

Do I need a customer account to place an order?

Can I pre-order or reserve items?

What should I do if I haven't received a confirmation email?

Can I cancel my order?

Can I make changes to my order after it has been placed?

Why was my order/item cancelled?

Order

How do our Hoodies fit?

How do the shirts fit?

Not sure which size to choose?

Sizes

How can I purchase a gift card?

Can I combine multiple discount codes?

How do I redeem a gift card or discount code?

What happens to my gift card if I don’t use the full amount on an order?

What happens to my gift card if I return my order or parts of it, or if the order is cancelled?

Refunds & Cancellations

How long does shipping take?

Are there shipping costs?

What should I do if my package hasn’t arrived after 8 business days?

Can I track my package?

Will multiple packages be shipped?

Do I have to pay customs duties? (Switzerland, Non-EU)

Why can’t I track my shipment?

Can I still change when, how, and where my package will be delivered?

Shipping

How safe is the online payment?

What payment methods are available?

Can I change my payment method after placing the order?

My payment didn’t go through – what can I do?

How do I get my money back?

When will I receive my refund?

Why did I receive a payment reminder?

Payment & Refund

How does a return work?

What should I do if my order is defective, incorrect, or incomplete?

I am not happy with the goods, what can I do?

What happens if my order arrives damaged or faulty?

Can I return multiple orders in one package?

How do I know that you have received my return?

Do I have to return the free item as well?

Exchange and return period

Who bears the return costs?

Returns

Who can place a bulk order?

Do we receive special offers as a church or small group?  We love partnering with churches, house groups, and small groups – and we’re also happy to work with your own custom designs.  Of course, for larger orders, we’re more than happy to offer you

B2B: Can I sell your products in my store?

All about bulk orders

What should I do if I did not receive my gift card?Updated 3 months ago