Mountain-Movers

If you received a damaged item, please send us a photo that clearly shows both the entire product and the defect.If you were sent the wrong item, please send us a picture of your entire received order so we can understand what went wrong.If something is missing from your delivery, please contact us via email as well &#x2013; ideally with a short note about what&#x2019;s missing and your order number.

If you received a damaged item, please send us a photo that clearly shows both the entire product and the defect. If you were sent the wrong item, please send us a picture of your entire received order so we can understand what went wrong. If somethi

What should I do if my order is defective, incorrect, or incomplete?

Returns

Can you trust Mountain-Movers?

General Information

Do I need a customer account to place an order?

Can I pre-order or reserve items?

What should I do if I haven't received a confirmation email?

Can I cancel my order?

Can I make changes to my order after it has been placed?

Why was my order/item cancelled?

Order

How do our Hoodies fit?

How do the shirts fit?

Not sure which size to choose?

Sizes

How can I purchase a gift card?

What should I do if I did not receive my gift card?

Can I combine multiple discount codes?

How do I redeem a gift card or discount code?

What happens to my gift card if I don’t use the full amount on an order?

What happens to my gift card if I return my order or parts of it, or if the order is cancelled?

Vouchers and discounts

Refunds & Cancellations

How long does shipping take?

Are there shipping costs?

What should I do if my package hasn’t arrived after 8 business days?

Can I track my package?

Will multiple packages be shipped?

Do I have to pay customs duties? (Switzerland, Non-EU)

Why can’t I track my shipment?

Can I still change when, how, and where my package will be delivered?

Shipping

How safe is the online payment?

What payment methods are available?

Can I change my payment method after placing the order?

My payment didn’t go through – what can I do?

How do I get my money back?

When will I receive my refund?

Why did I receive a payment reminder?

Payment & Refund

How does a return work?

I am not happy with the goods, what can I do?

What happens if my order arrives damaged or faulty?

Can I return multiple orders in one package?

How do I know that you have received my return?

Do I have to return the free item as well?

Exchange and return period

Who bears the return costs?

Who can place a bulk order?

Do we receive special offers as a church or small group?  We love partnering with churches, house groups, and small groups – and we’re also happy to work with your own custom designs.  Of course, for larger orders, we’re more than happy to offer you

B2B: Can I sell your products in my store?

All about bulk orders

What should I do if my order is defective, incorrect, or incomplete?Updated 3 months ago