When will I receive my refund?Updated 3 months ago

Depending on order volume, processing your return may take up to 14 days.

Once your return has been processed, you will automatically receive a credit and a confirmation via email.

If you’ve received this email but haven’t seen the refund in your account – even though your return has arrived according to the tracking information – please contact us by email.

To help us resolve the issue as quickly as possible, please include your return tracking number.

If your return hasn’t been processed within the 14-day period, feel free to reach out to us as well – in this case, too, the tracking number helps us find a quick solution together.