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Payment & Refund

How safe is the online payment?

Your security is our top priority – especially when it comes to payment. All payment information is transmitted in encrypted form, ensuring that it cannot be accessed by third parties. Credit card payments are processed via a certified and verified p

What payment methods are available?

Payment methods at Mountain-Movers. We offer you a variety of secure and convenient payment options:. All payments are processed through our certified partners to ensure the highest security standards. Your payment data is transmitted in encrypted fo

Can I change my payment method after placing the order?

Unfortunately, changing the payment method after an order has been placed is generally not possible.If your originally selected payment method was declined for any reason, please contact our customer service – we’ll be happy to assist you and find a

My payment didn’t go through – what can I do?

In rare cases, there may be temporary issues with our payment providers. If your payment failed, please try again after a few hours. Also, make sure that your payment account has sufficient funds.

How do I get my money back?

If you selected a refund when making your return, the amount will automatically be reimbursed via the original payment method used. Please note that the payment method cannot be changed afterward. If you paid with a gift card, the refunded amount wil

When will I receive my refund?

Depending on order volume, processing your return may take up to 14 days. Once your return has been processed, you will automatically receive a credit and a confirmation via email. If you’ve received this email but haven’t seen the refund in your acc

Why did I receive a payment reminder?

Please note: If you selected purchase on account as your payment method, the payment must be made directly to Klarna. If you have received a reminder from Klarna despite already having made the payment, please first check whether you transferred the