Your order or certain items from it may have been cancelled for a variety of reasons:. If you didn’t initiate a cancellation and are unsure why your order was cancelled, please contact our customer service – we’re happy to help! 😊.

Your order or certain items from it may have been cancelled for a variety of reasons:<ul><li style="font-size: 16px;">Item not available: In rare cases, a product may still appear as available at the time of your order but go out of stock shortly afterward.</li><li style="font-size: 16px;">Payment issues:&#xA0;If a payment was unsuccessful or declined by your payment provider, the order may be cancelled automatically.</li><li style="font-size: 16px;">Incomplete or incorrect address details: If the delivery address is incomplete or incorrect and we do not receive a response, the order may be cancelled.</li><li style="font-size: 16px;">Duplicate order: If our system detects an accidental duplicate order, one of them may be cancelled.</li><li style="font-size: 16px;">Manual cancellation: If you actively requested it, we have cancelled your order or specific items for you.</li></ul>If you didn&#x2019;t initiate a cancellation and are unsure why your order was cancelled, please contact our customer service &#x2013; we&#x2019;re happy to help! &#x1F60A;

Why was my order/item cancelled?

Yes, you can cancel your order as long as it hasn’t been shipped yet and is still in production. Here’s how it works:. If you're unsure whether a cancellation is still possible, feel free to reach out to us – we're happy to help! 😊.

Yes, you can cancel your order as long as it hasn&#x2019;t been shipped yet and is still in production.Here&#x2019;s how it works:<ul><li style="font-size: 16px;">Act quickly: If you wish to cancel your order, please contact our customer service team as soon as possible. Once the order has entered the production and shipping process, cancellation is no longer possible.</li><li style="font-size: 16px;">Refund: If your cancellation is successful, your refund will be issued via the original payment method used.</li><li style="font-size: 16px;">Orders already shipped: If your order has already been dispatched, you can simply return it through our returns portal once you receive it.</li></ul>If you&apos;re unsure whether a cancellation is still possible, feel free to reach out to us &#x2013; we&apos;re happy to help! &#x1F60A;

Can I cancel my order?

Mountain-Movers

Refunds & Cancellations

Can you trust Mountain-Movers?

General Information

Do I need a customer account to place an order?

Can I pre-order or reserve items?

What should I do if I haven't received a confirmation email?

Can I make changes to my order after it has been placed?

Order

How do our Hoodies fit?

How do the shirts fit?

Not sure which size to choose?

Sizes

How can I purchase a gift card?

What should I do if I did not receive my gift card?

Can I combine multiple discount codes?

How do I redeem a gift card or discount code?

What happens to my gift card if I don’t use the full amount on an order?

What happens to my gift card if I return my order or parts of it, or if the order is cancelled?

Vouchers and discounts

How long does shipping take?

Are there shipping costs?

What should I do if my package hasn’t arrived after 8 business days?

Can I track my package?

Will multiple packages be shipped?

Do I have to pay customs duties? (Switzerland, Non-EU)

Why can’t I track my shipment?

Can I still change when, how, and where my package will be delivered?

Shipping

How safe is the online payment?

What payment methods are available?

Can I change my payment method after placing the order?

My payment didn’t go through – what can I do?

How do I get my money back?

When will I receive my refund?

Why did I receive a payment reminder?

Payment & Refund

How does a return work?

What should I do if my order is defective, incorrect, or incomplete?

I am not happy with the goods, what can I do?

What happens if my order arrives damaged or faulty?

Can I return multiple orders in one package?

How do I know that you have received my return?

Do I have to return the free item as well?

Exchange and return period

Who bears the return costs?

Returns

Who can place a bulk order?

Do we receive special offers as a church or small group?  We love partnering with churches, house groups, and small groups – and we’re also happy to work with your own custom designs.  Of course, for larger orders, we’re more than happy to offer you

B2B: Can I sell your products in my store?

All about bulk orders