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Order

Do I need a customer account to place an order?

No, you can also place an order as a guest without creating a customer account. However, having an account comes with benefits:. You can check out faster, save your shipping information, and easily track the status of your orders.

Can I pre-order or reserve items?

At the moment, it is not possible to reserve or pre-order items. In special cases – such as exclusive promotions or campaigns – exceptions may apply. If so, we will announce them in advance through our social media channels.

What should I do if I haven't received a confirmation email?

If you haven't received a confirmation email, please first check your spam or promotions folder. Normally, you should receive a confirmation within an hour after completing your order. If you have a customer account, you can also view your order ther

Can I cancel my order?

Yes, you can cancel your order as long as it hasn't been shipped yet and is still in production. Here's how it works:. Act quickly: If you'd like to cancel your order, please contact our customer service team as soon as possible. Once an order has en

Can I make changes to my order after it has been placed?

Changes to your order after it has been placed are unfortunately only possible to a limited extent. Once the order is completed, items cannot be added or removed, and it is not possible to combine multiple orders afterward. However, as long as your o

Why was my order/item cancelled?

Your order or certain items within it may have been cancelled for a variety of reasons:. If you didn’t request a cancellation and are unsure why your order was cancelled, please contact our customer service team – we’re happy to help! 😊.